My Horrible Internet Experience Ever !
I don't think I will back date this I am just going to move on and play catch up from this date forward. Ok so where did I leave off last???? Oh yes, I remember now........ I was waiting on that fabulous pattern booklet right? Well, I had the most horrible experience ever. You can just read my entire summary of that from the email that I sent to the merchant. And it goes a little something like this........................
To whom it may concern
12/ 7/ 08 Order placed
12/ 12/ 08 Confirmation email received that my "order was shipped via
U.S. mail and that I should receive it in 2-3 days" "from Elizabeth"
12/ 22/ 08 I sent an email regarding the fact that I had yet to
receive my order.
12/ 31/ 08 I received no reply from the email that I sent.
Therefore, I called 888 381 yarn. The person that I spoke with told me
that she would try to track the order and that she would email me back
later that morning. I never received a reply.
1/ 5/ 09 Because I had not received any responses or my order, I
filed a dispute claim with my visa credit card company to receive a
refund.
1/ 15/ 09 I received my package at my ups box address noted that it
was mailed 1/ 8/ 09. The problem now is that I did not receive all of
my order. The Sublime book # 612 is missing. I do not understand why
you received your money and you think it's o.k. to not send me my
entire order? I have never received such service with my entire
experience of online ordering and typically knitters are such honest
people, shame on you. I had cancelled the dispute with visa because I
was so happy to get my package, that was until I got home and opened
it. You did not put an invoice in the package nor did you offer a
refund or store credit for the item I did not receive. Because I have
received such poor service I will be reopening the claim with visa and
you will be receiving this partial package back via registered mail
and I will expect a full refund. I want to just let it go but I cannot
ignore the hurt and disappointment that I feel with your company.
Again shame on you.
Sincerely
Tawnya L.
And this was her (the merchant's) reply...................
Tawnya,
I have sent several emails in regards to this order. Your original package
was returned to me damaged. I resent the order out on 1/8 minus the 612
book, which was destroyed in the first shipment and now out of stock. I
emailed to let you know about the reposting and backorder issue. As you
have not been receiving my communications, I can completely understand your
frustration.
I will issue a full credit for the order upon receipt of your return.
My apologies for the communication problems and your inconvenience,
Elizabeth
www.theknittinggarden.com
Yes, I know simply horrible. After that experience I was terrified to buy anything online for awhile. Of course I got over it pretty quickly : ) So what happened, you ask? She refunded, but again shame on her for putting me through that ordeal, and to think I really loved her online shop. So theknittinggarden.com shall remain on blast with me for a life time. I did end up getting the book and couple more sublime pattern books from other sites. And here is the finished project.
I really really really liked this knit. My only complaint is that I wished it would have been knitted in the round. It's seems pretty easy enough to convert. I made the short sleeved version. The pattern was odd but super fun something different for a change. Sublime has the most easiest and cutest patterns. This was done over 2-3 days. I ended up not giving it away because I felt that the newborn size was to small even though when I held it up to several newborn outfits it was perfectly sized, I wished I would have made the next size up. I feel like a newborn would have only gotten a couple of days maybe a week at the most. Oh well, I will be making this again because I just adore it. I love love love the yoke. I have decided I will post details about yarn and stuff on my ravelry (look me up my name is brownsheep) page, no need of doing double work right.